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A service level agreement often called an SLA for short, is an agreement between a supplier and customer that specifies specific service levels.

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Service Level Agreement (SLA) Requires a service contract with a minimum of $1000/month guarantee. 2.2.2.2. Includes managed software fee per user.

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Writing a service level agreement usually requires forethought, commits the customer to ongoing payments and commits the supplier to having ongoing resources ready

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Writing Service Level Agreements. The following sections describe how to write service level agreements: Service level agreement XML file overview